Dante P. Carter

2412 Alder Street, Easton, PA  18042

(484) 347-9551

 

OBJECTIVE

Seeking a full-time technical position where I can utilize my technical skills as well as gain technical experience and growth

 

SUMMARY OF QUALIFICATIONS

Ø      Self-starter with high level of motivation, professionalism, and proactive approach to serving internal and external customers.

Ø      Competitive and innovative with communication, organizational and interpersonal skills

Ø      Ability to handle multiple projects and priorities simultaneously; flexibility to adjust and quickly adapt to changing requirements

EXPERIENCE

 

8/12- Present                                                                                                                    A.R.K. Telecommunication- Easton, PA

Installer

·         Provided technical assistant to RCN’s residential and commercial clients.

·         Performed installation, repair, diagnostic testing and construction services for: High Speed Data (Cable Modems), Telephony, Cable Television (Analog & Digital) In- Home Networking, and Aerial and Underground Fiber/Coaxial Plant.

·         Maintained reconciliation of customer payments and equipment, which included cable box, modems, local power supply unit and network face Internet unit.

·         Accurately completed all required daily paperwork and submitted customer work orders within required time frame determined by management

9/11-8/12                                                                                                                              Pepsi Bottle Group-Allentown, PA

Delivery- Route Sales Driver

·         Address customer needs and expectations

·         Sell and execute against all authorized promotions and initiatives

·         Service assigned accounts daily

·         Build merchandise and maintain all promotional displays

·         Assist other sales employees

07/09-02/10                                                                                                                              Superior Carriers- Keasbey, NJ

Dispatcher

·         Handled incoming customer calls, customer service issues, job status inquiries, and same day reschedules/cancellations of service work orders.

·         Monitored, verified accuracy of, and corrected (as necessary) work orders

·         Scheduled deliveries/shipments, confirmed all deliveries/shipments are in route and on board, and ensure the highest quality on-time performance possible.

·         Performed appointment confirmation calls, customer call aheads and customer courtesy callbacks.

·         Provided prompt, courteous customer service within compliance of established company policies and procedures.

07/08-06/09                                                                                                                Prince Telecommunications-Union, NJ

Installer

·         Provided technical assistant to Cablevision, Comcast, and Time Warner residential and commercial clients.

·         Performed installation, repair, diagnostic testing and construction services for: High Speed Data (Cable Modems), Telephony, Cable Television (Analog & Digital) In- Home Networking, and Aerial and Underground Fiber/Coaxial Plant.

·         Maintained reconciliation of customer payments and equipment, which included cable box, modems, local power supply unit and network face Internet unit.

·         Accurately completed all required daily paperwork and submitted customer work orders within required time frame determined by management

04/08-7/08                                                                                                                              180 Connect-West Patterson NJ

Installer

·         Provided technical assistant to DIRECTV residential, business and commercial customers.

·         Performed installations, reconnections, disconnections, service upgrades and downgrades, and service calls for broadband video, data and voice services

·         Maintained reconciliation of customer payments and equipment, which included cable box, modems, local power supply unit and network face Internet unit.

·         Accurately completed all required daily paperwork and submitted customer work orders within required time frame determined by management

EDUCATION

11/06              Professional School of Business Millburn, NJ    License in Property and Casualty Insurance

09/05                                                        Onsite Insurance School Edison, NJ                License in Life and Health Insurance

01/03-09/03                                          Lincoln Technical Institute Union, NJ              Certificate - Electrician Systems Technician

09/91 – 06/95                                          Rahway High School Rahway, NJ                            Diploma